MANIVO COMMUNITY GUIDELINES

Version: 1.0 Last updated: 2 September, 2026

1. Respect each other

Manivo is where Clients and Pros meet to get real work done. We expect everyone to:

Communicate respectfully — no personal attacks.
Reply to contract-related messages on time.
Respect cultures, beliefs and personal choices of others.

Harassment, discrimination, and hate speech will be enforced against firmly.

2. Be honest and transparent

Profiles must reflect your real skills, experience and capacity.
Reviews must be based on actual completed contracts.
Do not create multiple accounts to manipulate ratings or hurt competitors.
Do not request off-platform contact details before a contract is signed.

3. Appropriate content

Content posted on Manivo must comply with Vietnamese law and:

Contain no sexual, violent or discriminatory material.
Not promote illegal services.
Not infringe third-party copyrights.
Not be a scam or request unreasonable advances outside Manivo.

4. Safe payments

Clients transfer funds directly to Pros using the reference invoice details and confirm in-app.
Manivo does not hold funds and will never ask Clients to transfer money to a Manivo account for a contract.
If a dispute arises, open one in the app — the Manivo team will help mediate within 7 business days.

5. Reporting violations

If you encounter content or behavior that violates these guidelines, use the Report button in the app. Reports are reviewed within 24-72 hours. Reporter identity is kept confidential.

6. Consequences

Depending on severity, Manivo may apply:

Warning + content takedown request
Temporary account suspension (1-30 days)
Permanent ban (severe or repeated violations)
Referral to authorities for unlawful conduct

Thank you for helping build a healthy and trustworthy Manivo community.